Return & Exchange Policy

At Omvibe.art, every product is made-to-order (print-on-demand) — each item is custom produced specifically for you after your order is placed. Because of this, we follow a return policy aligned with global print-on-demand industry standards: we accept claims for items that arrive damaged, defective, or misprinted, but not for buyer's remorse or sizing mistakes.

1) Quality Concerns & Fulfillment Issues

You are eligible for a free reprint or a refund if your order arrives with any of the following issues:

  • A misprinted item (wrong design, poor print quality, missing or distorted print elements)
  • A defective item (manufacturing fault, stitching issues, fabric defects)
  • An item damaged in transit
  • The wrong item shipped (wrong product, size, or color delivered)

In line with standard POD practice, you do not need to return the product — we take full responsibility for these cases; you just need to submit a problem report with proof.

2) Customer Changed Their Mind

Because every item is custom-printed on demand, we do not accept returns, exchanges, or refunds if you simply changed your mind, including (but not limited to):

  • Wrong size orderedChange of mind / no longer wanted
  • Preference-based reasons (fit, feel, or color expectation)
  • Ordering mistakes (wrong variant or design selected at checkout)

Please review the size chart, product details, and your shipping address carefully before placing your order. We do not offer paid size exchanges.

3) Claim Window — 30 Days

All claims must be submitted within 30 days of receiving the product:

  • For damaged, misprinted, or defective items: within 30 days of receiving the product.
  • For packages lost in transit: within 30 days of the estimated delivery date.

Claims raised after this window may not be accepted.

4) What You Must Provide (Proof Required)

To file a claim, please email todoindia@proton.me with the following:

  • Your Order ID / order numberClear photos showing the issue (close-up of the defect/misprint/damage)
  • Photos of the original packaging (including the shipping label, if available)
  • An unboxing video (required for damage, defect, or misprint verification)
  • Claims submitted without sufficient proof may not be approved.

5) What Happens After Approval

Once your claim is verified and approved, we will offer one of the following resolutions:

  • Free Reprint: We'll produce and ship a replacement item to you at no additional cost.
  • Refund: Where a reprint isn't possible or preferred, an approved refund will be issued back to your original payment method and typically reflects within 5–7 business days after processing.

Note: You do not need to ship the defective item back. You're welcome to keep, recycle, or donate the original item.

6) Shipping (Free Shipping Included)

Our product prices include free shipping, so there is no separate shipping fee charged at checkout to refund. Replacement orders are also shipped to you at no extra cost.

7) Wrong Address / Unclaimed Shipments

If a package is returned to us because of an incorrect or incomplete address, an unavailable customer, refused delivery, or repeated failed delivery attempts, we are unable to offer a refund.

You'll be notified if your order is returned to our facility, and reshipping (where possible) may require placing a new order with the correct shipping details.

8) Non-Returnable Situations

To keep things transparent, we cannot offer reprints or refunds in the following cases:

  • Claims made after the 30-day window
  • Items damaged due to improper use, washing, or care
  • Issues caused by incorrect shipping information provided by the customer

Minor variations in print color or placement that fall within standard print-on-demand tolerances